Cancellation & Refund Policy

Last Updated: May 24, 2026

---

1. Overview

UPSC Sutra is a 100% digital platform operated by INCAL EDUCOM LLP. All access is delivered digitally upon payment — there are no physical goods, no recurring charges, and no auto-renewals.

2. Payment Structure

• UPSC Sutra premium access is a one-time payment — it does not auto-renew
• Upon successful payment, access is activated immediately and digitally delivered
• No further charges will be made without your explicit action

3. Refund Policy

All sales are final. Because digital content is delivered immediately upon purchase, we do not offer refunds as a standard policy.

However, in exceptional circumstances — such as a duplicate charge, payment debited but access not granted, or a verified technical failure on our end — refunds may be considered at the sole discretion of the Company.

To raise an exceptional case, contact us at ravikapoorirs@upscsutra.com within 7 days of purchase with your registered phone/email and Razorpay order ID. We will review and respond within 3 business days.

4. When We Will Refund

Scenario	Outcome
Duplicate payment (charged twice for the same order)	Full refund of duplicate charge
Payment debited but premium access not granted after 24 hours	Access granted immediately; full refund if requested
Verified platform-side technical failure preventing access	Full refund or access extension, at Company's discretion

All other requests are subject to review and decided solely at the Company's discretion.

5. Refund Processing Time

Approved refunds will be credited to your original payment method within 5–7 business days of approval. Processing times may vary depending on your bank or card issuer.

6. Contact