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In accordance with the Information Technology Act, 2000 and the Consumer Protection Act, 2019, we have designated a Grievance Officer to address complaints and concerns:

Grievance Officer: Ravi Kapoor

Designation: Managing Partner, INCAL EDUCOM LLP

Email: ravikapoorirs@upscsutra.com

Phone: +91 9211940947

Address: Third Floor, Captain Vijayant Thapar Marg, Sector 51, Noida, Uttar Pradesh 201301, India

Response timelines:

  • Acknowledgement of complaint: within 24 hours
  • Resolution of complaint: within 7 business days

If your complaint is not resolved within the stated timeline, you may escalate to the relevant consumer forum or regulatory authority.

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